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Considering Managed Print Services? IDC MarketScape Finds Xerox a Leader - Wednesday, April 28, 2010
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Considering Managed Print Services? IDC MarketScape Finds Xerox A
Leader
Advice from the experts: MPS can reduce costs by 30 percent,
but only if well executed
ROCHESTER, N.Y. – Companies considering managed print services (MPS)
should look at the breadth of a vendor’s offerings and the strategic direction
for future services, according to research firm IDC’s recent MPS MarketScape
report[1]. The report, which positions Xerox
Corporation (NYSE: XRX) as a leader, analyzes the growing list of MPS
vendors and delivers an overview of competitive fitness.
“The crowded MPS market makes it more difficult for companies to pinpoint
exactly what they should be looking for in a provider,” said Michael Orasin,
research manager at IDC. “Xerox’s high scores in strategic vision and ability to
execute indicate that companies seeking MPS want a partner with market
experience and depth of approach to ensure the greatest opportunity for tangible
results.”
A well executed MPS program can slash costs up to 30 percent,
increase productivity and improve environmental sustainability – but
not all vendors have the ability to deliver on all three. Decision makers should
evaluate the following when selecting a supplier: - Improved user experience: Do they monitor all devices, and
proactively solve problems to avoid unnecessary downtime and keep employees
productive?
- Customer service focus: Will they help employees adapt to
the new technology and work processes with change management
programs?
- Ongoing cost management and accountability: Is there a
formal reporting process to show business objectives (cost, environmental
sustainability, security, and risk compliance) are being
met?
- Multi-vendor approach: Do they support equipment from other
vendors so clients don’t have to replace existing devices with the supplier’s
brand?
- Comprehensive offering: Is the offering limited to printers
within corporate offices, or can it be extended to include in-house print center
and virtual/home worker requirements?
- Sales and distribution flexibility: Is there a single point
of contact and a consistent approach to MPS for businesses that span different
geographies?
- Commitment to innovation: Will they
collaborate to understand the business and provide innovative ways for employees
to work more effectively – beyond simply managing
print?
- Track record: Can they provide quality references that
demonstrate measurable and sustainable results?
“There are many ways to define and execute MPS – but only Xerox continues
to earn industry recognition as the leader because we have a proven approach and
an impressive history of delivering results,” said Stephen Cronin, president, Xerox Global Services.
As a leader in MPS, Xerox was first to offer Enterprise Print Services (EPS) to
embrace all elements of an organization’s print infrastructure – from the
networked office to the in-house print center to the virtual worker. The IDC MPS
MarketScape report distinguishes Xerox for strategic vision and ability to
execute with high marks across the report’s assessment criteria, including
service offering, cost competitiveness, customer service and R&D
commitment.
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